← All secretariatsA secretariat is the entity that does the operational work of an All-Party Parliamentary Group: drafts agendas, briefs MPs, sends out invitations, books rooms, writes reports. When the secretariat is a lobby firm or PR firm, the APPG is a paid channel for the firm’s clients to access MPs. The MPs officer the group, the firm supplies the staff and the policy line, the firm’s clients (listed under Funders below) pay for the privilege.
APPG Secretariat · Lobby firm dossier
The Institute of Customer Service
https://www.instituteofcustomerservice.com/ ↗APPGs operated
1
lobby groups inside Westminster
MP officers
3
across all groups run
Registered funders
1
paying entries on the APPG register
APPGs operated · 1
- All-Party Parliamentary Group on Customer ServiceSubject Group
To raise awareness and understanding of customer service, including its impact on economic growth. To improve public services, business performance and employability through customer service skills training and provide an improved outcome for customers and citizens.
Officered by: Mr Connor Rand (Chair & Registered Contact), Baroness Stowell of Beeston (Vice Chair), Esther McVey (Vice Chair), Lord Sahota (Vice Chair)Paid by: The Institute of Customer Service (£30,001-31,500)