The full bill · Parliament publications
Consumer Telephone Service Standards Bill
The bill’s formal description, sponsors and the full list of documents Parliament has published for it, bill text at each stage, Explanatory Notes, Impact Assessments, amendment papers, written evidence and committee reports.
Long title · Parliament’s official description
A Bill to provide for maximum waiting times for customers who are contacting providers of utilities and certain other services by telephone; to require such companies to ensure that customers can speak to a person within that maximum waiting time; to restrict the use of automated menus on telephone services offered by such companies; to provide for financial penalties for companies that fail to meet these standards; and for connected purposes.
Sponsors · 1
- Robert HalfonConservativeHarlow
Publications
Parliament has not published documents for this bill. That’s common for older Private Members’ Bills that never reached committee, money bills, and bills withdrawn before debate.