The People's Chamber
ISSUE 80
JUN 19-25, 2026
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The Adjudicator’s Office

Part of:HM Revenue & CustomsValuation Office AgencyHome Office

The Adjudicator’s Office investigates complaints about HM Revenue and Customs (HMRC) and the Valuation Office Agency (VOA). We review Home Office decisions on entitlement to compensation, under the Windrush Compensation Scheme. The Adjudicator’s Office will consider if the organisation has applied its rules, standards, guidance and codes of practice fairly and consistently. Our decisions are based on the factual evidence of the complaint or review request. The Adjudicator’s Office works with HM Revenue & Customs , the Valuation Office Agency , and the Home Office .

The Adjudicator’s Office investigates complaints about HM Revenue and Customs (HMRC) and the Valuation Office Agency (VOA). We review Home Office decisions on entitlement to compensation, under the Windrush Compensation Scheme. The Adjudicator’s Office will consider if the organisation has applied its rules, standards, guidance and codes of practice fairly and consistently. Our decisions are based on the factual evidence of the complaint or review request. The Adjudicator’s Office works with HM Revenue & Customs , the Valuation Office Agency , and the Home Office .

Senior Staff

Mike McMahon
The Adjudicator
Richard Fowler
Head of Office
Sarah Doherty
Deputy Head of Office
Mandy Fields
Head of Corporate Services
Clare Kirby
Head of Operations
Andy Fowler
Insight and Technical Learning Lead

Latest Publications

How to complain to the Adjudicator's Office about HMRC or the VOA
Detailed guide
Ask the Adjudicator’s Office to review a Windrush decision
Detailed guide
Adjudicator’s Office performance against our service standard
Transparency data
Business plan for 2024 - 2027
Corporate report
Adjudicator's Office Service Level Agreement with HMRC and VOA
Guidance
The Adjudicator's Office annual report 2025
Corporate report